Issue with phone number extensions

[emillod]

Hello everyone
there is a problem with phone extension i think. I'm referring to this feature: Phone number extensions.
I've enabled international phone numbers and phone extensions in settings.

As an example i'm using phone number: +1 323-861-7447
Phone with extension: +1 323-861-7447 ext. 123

I think we should consider two scenarios:

1. User decide to call a contact from phone, he clicks on the phone number in EspoCRM and android opens dialer. It convert phone +1 323-861-7447 ext. 123 to +13238617447398123 because ext is converted to 398 (e - 3, x - 9, t - 8). It shouldn't work that way. It should convert phone to +13238617447,123 or with ;. Thanks to this, extension number would be entered properly. Here is a description how it works: https://support.xmatters.com/hc/en-us/articles/13840709556251-Mobile-tip-Pauses-and-waits#:~:text=A%20pause%20in%20a%20phone,call%20be fore%20dialing%20additional%20numbers.
2. What happen to this extension numbers in phone number field when user try to use them with VOIP extension?

I wonder whether the phone extension feature was added only for nice GUI or it also was adjusted in backend to handle properly phone extensions.

[yuri]

I'll try to fix the tel: link so that it will work in the devices. As far as I know android does not support the standard. If anyone can advice which format is supported in all devices please let me know. I'm very busy, can't investigate it now.

It's not a nice GUI feature, there's nothing nice in phone extensions. The functionality provides the ability to enter, store and validate extensions.

[yuri]

> was adjusted in backend to handle properly phone extensions.

https://github.com/espocrm/espocrm/commit/89ff3dcf156f0de6cf40bca1ffc4f1e2625b3141#diff-8fc1c5b7a721ce6b4fef42199c41b67332e2b67f3dab1c918ed9fe567ec285f5R144

[emillod]

I don't know about iPhones but i believe that commas are universal even for older phones?
Here you have description of this feature: On a cell phone, instead of dialing a phone number, then entering an extension or selecting menu options when prompted, you can use commas to create pauses between numbers. Each comma entered creates a two-second pause, and you can use multiple commas to create longer pauses. For example, if you need to call 1-800-123-4567, then enter extension 901 when prompted to reach a specific department or person, you can enter "18001234567,,,901" on your cell phone. When dialed, your phone calls 1-800-123-4567, pauses for six seconds, then automatically enters 901 for the extension.

Here you have article with some screenshots: https://www.yahoo.com/tech/dial-exte...133012768.html

[emillod]

Hello yuri
i've performed some tests and it still doesn't work. If you click on your mobile phone on number in EspoCRM with extension, it'll open phone app and replace "ext" with 398 numbers. It's not right. Below you can check my screenshots to understand what i'm talking about. Based on my research, correct way is to add phone extension number after the comma sign. It should work for androids and iphones. In my opinion, the best approach would be to simply display phone 123 456 789 ext. 123, but in the database and after click, number should be 123456789,123. You can read more about it here: How to Call an Extension Number: Android, iPhone, & Landline

Could you also tell me why Phone number extensions are available only when International phone numbers are enabled?

My test description:
I've enabled international phone numbers and extensions on your demo instance. I've added extension 222 to a phone which gave me result: +1 256-597-8332 ext. 222.
I've opened this record on my mobile phone:

and clicked on a number which opened phone inside my phone app.

[yuri]

> and it still doesn't work

There were no Espo releases since this topic created.

[emillod]

It was a response to your previous comment

was adjusted in backend to handle properly phone extensions

because it doesn't handling extensions properly and i wanted to remind about this matter

[yuri]

There was a fix I had made in the master branch back then. https://github.com/espocrm/espocrm/c...9e7e96d13a79c0