When replying, the cc box is auto filled with the group email address.

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  • computerhighway
    Member
    • Jan 2016
    • 49

    When replying, the cc box is auto filled with the group email address.

    When replying to an email sent to inbound group email, the cc box is auto filled with the group email address. Is this normal behavior and can it be stopped?
  • villadavid
    Junior Member
    • Oct 2015
    • 1

    #2
    I think it is just taking the history of the emails you recently send to. It had also happened to me. Me also haven't found the solution yet.

    Comment

    • yuri
      Member
      • Mar 2014
      • 8454

      #3
      Maybe we will disable this behavior for Reply and leave only for Reply to All. Seems it's a bug
      Last edited by yuri; 01-27-2016, 02:28 PM.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • computerhighway
        Member
        • Jan 2016
        • 49

        #4
        Yes, this will be a better option.

        Comment

        • yuri
          Member
          • Mar 2014
          • 8454

          #5
          Here is the fix
          EspoCRM – Open Source CRM Application. Contribute to espocrm/espocrm development by creating an account on GitHub.
          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

          Comment

          • computerhighway
            Member
            • Jan 2016
            • 49

            #6
            Thanks for the fix but I have made the changes suggested by you but it has not made any difference. The reply or reply all behaviour is exactly the same, which is that cc is auto populated.

            Comment

            • yuri
              Member
              • Mar 2014
              • 8454

              #7
              1. Did you try to clear cache.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

              Comment

              • yuri
                Member
                • Mar 2014
                • 8454

                #8
                red Reply button does Reply All. YOu should click Reply from dropdown.
                Last edited by yuri; 01-28-2016, 01:58 PM.
                If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8454

                  #9
                  Will be configurable in 4.0
                  Last edited by yuri; 01-28-2016, 02:07 PM.
                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                  Comment

                  • computerhighway
                    Member
                    • Jan 2016
                    • 49

                    #10
                    Yes, It works fine from the dropdown Reply, though the red reply button should be changed to handle Reply instead of Reply All. Many thanks for the help and clarification.

                    Comment

                    • greenstones
                      Junior Member
                      • Mar 2017
                      • 16

                      #11
                      Originally posted by yurikuzn
                      Will be configurable in 4.0
                      Has this been implemented? If so, where in the Administration are the options to do this?

                      Comment

                      • yuri
                        Member
                        • Mar 2014
                        • 8454

                        #12
                        Preferences > Email Reply to All by Default
                        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                        Comment

                        • greenstones
                          Junior Member
                          • Mar 2017
                          • 16

                          #13
                          Ah - missed that! Perfect, thanks.

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