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When replying, the cc box is auto filled with the group email address.

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  • When replying, the cc box is auto filled with the group email address.

    When replying to an email sent to inbound group email, the cc box is auto filled with the group email address. Is this normal behavior and can it be stopped?

  • #2
    I think it is just taking the history of the emails you recently send to. It had also happened to me. Me also haven't found the solution yet.

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    • #3
      Maybe we will disable this behavior for Reply and leave only for Reply to All. Seems it's a bug
      Last edited by yuri; 01-27-2016, 02:28 PM.

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      • #4
        Yes, this will be a better option.

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        • #5
          Here is the fix
          EspoCRM – Open Source CRM Application. Contribute to espocrm/espocrm development by creating an account on GitHub.

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          • #6
            Thanks for the fix but I have made the changes suggested by you but it has not made any difference. The reply or reply all behaviour is exactly the same, which is that cc is auto populated.

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            • #7
              1. Did you try to clear cache.

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              • #8
                red Reply button does Reply All. YOu should click Reply from dropdown.
                Last edited by yuri; 01-28-2016, 01:58 PM.

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                • #9
                  Will be configurable in 4.0
                  Last edited by yuri; 01-28-2016, 02:07 PM.

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                  • #10
                    Yes, It works fine from the dropdown Reply, though the red reply button should be changed to handle Reply instead of Reply All. Many thanks for the help and clarification.

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                    • #11
                      Originally posted by yurikuzn View Post
                      Will be configurable in 4.0
                      Has this been implemented? If so, where in the Administration are the options to do this?

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                      • #12
                        Preferences > Email Reply to All by Default

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                        • #13
                          Ah - missed that! Perfect, thanks.

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