Broken image

[Hunkino]

Hi everoyone,

Since 1 month, when i upload a picture in a contact information it got broken after some seconds.

I put some screenshot to clear the situation ;-)

When i quit and come back to the customer card, the picture appears +- 5 seconds before being broken.

Can someone help me to resolve this bug?

Thanks !

(sorry for my english, i'm a french speaker)

[lazovic]

Hi Hunkino,

Please check if there are any errors related to this issue in the EspoCRM instance logs and in the server logs: https://docs.espocrm.com/administrat...ng/#check-logs.

[Hunkino]

Hi lazovic

Thanks for your help!

This is the file log dated of today, it not seem having anything with pictures/images.

I only get this :

[2024-07-23 08:11:06] WARNING: E_WARNING: Zend OPcache API is restricted by "restrict_api" configuration directive
[2024-07-23 08:11:06] WARNING: E_WARNING: Zend OPcache API is restricted by "restrict_api" configuration directive
[2024-07-23 08:11:08] WARNING: E_WARNING: Zend OPcache API is restricted by "restrict_api" configuration directive

Is the OPCache API important in my case?

Thanks

[lazovic]

Hunkino,

You're welcome.

It may well be that this is the case. The problem is with some configurations of your server/hosting.

[Hunkino]

lazovic thanks a lot ! I'm gonna check with OVH then. They said on her documentation that this option is normaly enabled . I'm gonna open ticket....