Reviewing a mass email in EspoCRM creates "opened" action record

[mfliorko]

>> One may rely on this while testing and wondering why it's not reported as Opened.

For this matter, the one may open the email in an external email client.


>> As email opens stats is something that does not work reliable nowadays

It's still a valuable feature (otherwise it wouldn't be in EspoCRM and other CRM and mass emailing systems).
Despite it's not reliable approach, the current behaviour of EspoCRM is confusing. And IMHO, it should be fixed.


Other mass email systems don't have such drawbacks.


Technically, it's easy to fix - do not load specific EspoCRM resources mentioned in HTML of emails sent from EspoCRM.

[yuri]

It's tricky to fix. One may rely on this while testing and wondering why it's not reported as Opened. As email opens stats is something that does not work reliable nowadays and maybe even not legal in some countries, this feature is not is a high priority.

[mfliorko]

While reviewing a list of actions related to a contact in a mass email campaign I figured out that initially there was one "Sent" record in the campaign log:



When I clicked on an email sent to the contact and then returned back to the contact details page, I figured out two records - and a new "Opened" was just created:



It misleads who opened the emails - contacts themselves or EspoCRM users. So, we cannot trust campaign statistics.

EspoCRM should not count email openings when users review the emails inside of EspoCRM.