Some emails are missing

[piotr99]

Hi,
some incoming emails are missing. Mostly the important ones that are connected with Parent. I use a mailbox from a professional provider.
I have:
- the newest version of EspoCRM.
- php mailparse installed.
- php v 8.3.
- cron is working and Check Personal Email Accounts job.

I use Virtualmin on my own server and I may have configured something incorrectly. I had the same issue with Hetzner (German provider).
All services on the server work properly. I can't see anything in logs but maybe I am looking in the wrong ones.

I would be grateful for your help.

[piotr99]

Do you have an idea where to look for errors? what file? how to enable problem detection?

[yuri]

If an error occurs during email importing, the error should be in the Espo log. Can you provide an EML file so I could check whether Espo can import it?

[piotr99]

There are many different missing files from many customers. I only have one header from the Mozilla email client. Will this help?
My error log is almost empty and only contains entries from Sunday.

[yuri]

Email original may be helpful. But it's unlikely as you don't have errors logged.

> There are many different missing files from many customers.

Files or emails? Or both?

[piotr99]

Sorry, I meant emails. But I discovered the problem - I don't receive only emails with attachments. Even if it is a logo.
I corrected access rights ( chown -R <owner>:<group> public_html ) but it didn't fix a problem.
Some time ago a few attachments were deleted manually ( Administration -> Attachements ).
All lines on page Administration -> System Requirements are green (Success).

[piotr99]

OK. I found it
But it is a bit strange.
When I changed cron from:

crontab -e -u www-data (as it is suggested in docs https://docs.espocrm.com/administrat...configuration/)
to
crontab -e -u owner

it started working.

Before I had also problems with the cache because some files in cache changed ownership to www-data and I couldn't clear the cache.