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  • IMAP - No longer able to login to email server

    ubuntu 22.04 EspoCRM 8.0.6

    All O/S level patchig is up to date.

    I have rebuilt cache and backend.

    I can receive the these emails on a desktop client (thunderbird) with the same settings as espo.

    Espo log shows the following when I do an imap test:​

    [2023-12-07 09:27:01] ERROR: JobManager: Failed job running, job '65718f31cb3f98198'. Job CheckEmailAccounts 6569b0fa694259e27: [0] cannot read - connection closed? /home/wwwroot/lamp01/domain/one.yooda.team/web/vendor/laminas/laminas-mail/src/Protocol/Imap.php:143; at /home/wwwroot/lamp01/domain/one.yooda.team/web/application/Espo/Classes/Jobs/CheckEmailAccounts.php:61.
    [2023-12-07 09:29:02] ERROR: JobManager: Failed job running, job '65718f31cb3f98198'. Job CheckEmailAccounts 6569b0fa694259e27: [0] cannot read - connection closed? /home/wwwroot/lamp01/domain/one.yooda.team/web/vendor/laminas/laminas-mail/src/Protocol/Imap.php:143; at /home/wwwroot/lamp01/domain/one.yooda.team/web/application/Espo/Classes/Jobs/CheckEmailAccounts.php:61.
    [2023-12-07 09:30:02] ERROR: JobManager: Failed job running, job '65718fa97ac6bc582'. Job CheckEmailAccounts 6569b0fa694259e27: [0] cannot read - connection closed? /home/wwwroot/lamp01/domain/one.yooda.team/web/vendor/laminas/laminas-mail/src/Protocol/Imap.php:143; at /home/wwwroot/lamp01/domain/one.yooda.team/web/application/Espo/Classes/Jobs/CheckEmailAccounts.php:61.
    [2023-12-07 09:32:02] ERROR: JobManager: Failed job running, job '65718fa97ac6bc582'. Job CheckEmailAccounts 6569b0fa694259e27: [0] cannot read - connection closed? /home/wwwroot/lamp01/domain/one.yooda.team/web/vendor/laminas/laminas-mail/src/Protocol/Imap.php:143; at /home/wwwroot/lamp01/domain/one.yooda.team/web/application/Espo/Classes/Jobs/CheckEmailAccounts.php:61.
    [2023-12-07 09:32:29] DEBUG: API (0) cannot read - connection closed?; POST /EmailAccount/action/testConnection; Input data: {"host":"outlook.office365.com","port":993,"sec uri ty":"TLS","username":"superfa.lee@outlook.com"," pa ssword":"****","id":"6569b0fa694259e27","emailAddr ess":"sup erf a.lee@outlook.com","userId":"*****"}; Route pattern: /{controller}/action/{action}; Route params: Array ( [controller] => EmailAccount [action] => testConnection )
    [2023-12-07 09:32:29] ERROR: (0) cannot read - connection closed?; POST /EmailAccount/action/testConnection; line: 143, file: /home/wwwroot/lamp01/domain/one.yooda.team/web/vendor/laminas/laminas-mail/src/Protocol/Imap.php
    ​​
    Please advise.

  • #2
    These errors seem to be related to issues connecting to an email account from the server. To resolve this:
    1. Check the configuration of your email account (outlook.office365.com) to ensure it's correct.
    2. Ensure the mail server is accessible from your web server.
    3. Look for any firewall issues or network restrictions that might be blocking the connection to the mail server.
    4. Confirm that the login credentials (username and password) are accurate and up-to-date.

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