'Case' change 'modified at' when an email is sent or received

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  • Bill
    Member
    • Aug 2019
    • 57
    #1

    'Case' change 'modified at' when an email is sent or received

    Then you can sort the cases on date/time in the list view.
    (I will try to get this done with 'advanced pack' today, probably that is a work around)
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    • yuri
      Member
      • Mar 2014
      • 8440
      #2
      Sorry, but no. It's not supposed to change modified at. I recommend to create another field for tracking.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • Bill
          Member
          • Aug 2019
          • 57
          #3
          Hi Yuri, Maybe I do not understand or I was not precise enough (sorry), but what I mean is as follows: Would it be possible to also change the 'modified at' of a case when a new email is sent or a new email has arrived... In my opinion a newly received or sent email in a case does also mean that the case is 'modified'...As a case mostly is handled by/with emails. Could be handy for different reports/workflows/sorting.

            Comment

            • yuri
              Member
              • Mar 2014
              • 8440
              #4
              No. Modified At field is not intended for this.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

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