API call as "action" for workflow

[rinorway]

I see the following use case :
- anything happens in Espo
- workflow is triggered
- API call is needed

For example :
- new case is created
- workflow is triggered
- we need to issue "curl endpoint payload="{...}" so that we can push the data to any system outside of espo.

So suppose you would use a ticketing system, the creation of a case would lead to a new ticket in ticketing system with data as filled in.

Would you recommend creating a custom service action, or have a default "API CALL" as action?

[yuri]

Different services can have different authentication methods. I'd recommend creating a service action for your case.

[rinorway]

Thank you, yes, that makes sense and is more flexible as well.

[rinorway]

Resolved :

Since Advanced Pack version 2.4.0 it’s possible to send HTTP requests with Workflows and BPM tools.

example : https://www.espocrm.com/blog/sending...ith-workflows/