The current methodology for managing the KB is a bit taxing.
1. There is no way to limit categories to internal or portal only! If you could set that, it would make the rest much easier.
2. By default all articles are available to ALL portals and there is no initial way to have an article internal only. The work around is to create a dummy portal and then you have to remember to select it each and every time or you risk an internal article being put out to people you may not want to have it.
Documents are even worse with even less control. These are two areas that are extremely important for use in portals for us, yet we have to do some major work around to get them to work properly.
1. There is no way to limit categories to internal or portal only! If you could set that, it would make the rest much easier.
2. By default all articles are available to ALL portals and there is no initial way to have an article internal only. The work around is to create a dummy portal and then you have to remember to select it each and every time or you risk an internal article being put out to people you may not want to have it.
Documents are even worse with even less control. These are two areas that are extremely important for use in portals for us, yet we have to do some major work around to get them to work properly.
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