My Cases dashboard dashlet ignores Case default sorting by Priority

[partomas]

Feature request / possible bug: I would like to request an improvement for the My Cases dashboard dashlet.

The Case entity in our system is configured to sort records by Priority, but the My Cases dashlet does not respect that sorting. Also, the dashlet settings currently do not provide any option to configure sorting manually.

Please either:

• make the dashlet inherit the default sorting of the Case entity, or
• add sorting options directly in the dashlet settings, such as Sort by and Order.

This is important for support teams because dashboard users need to see the highest-priority cases first.

Thank you.

[yuri]

One can use the Record List dashlet that allows the user to configure custom order. Its functionality completely overlaps with the My Cases and other similar dashlets. Actually, we don't even need these 'My {Type}' dashlets since we introduced the Record List dashlet.

[yuri]

Why it's not a bug. The order is hard coded deliberately. Dashlet orders do not match the default order for the entity types by design. The system has many configuration parameters. If we call every possible combination that some users might not expect as a bug, we'd end up with endless bugs which are impossible to resolve. The behavior that is not desired for some, might be desired for others. As we have the order specified in metadata of the dashlet explicitly, it's not a bug.

[yuri]

Parameters implemented for the next feature release: https://github.com/espocrm/espocrm/issues/3625.