My Cases dashboard dashlet ignores Case default sorting by Priority

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  • partomas
    Active Community Member
    • Sep 2018
    • 367

    #1

    My Cases dashboard dashlet ignores Case default sorting by Priority

    Feature request / possible bug: I would like to request an improvement for the My Cases dashboard dashlet.

    The Case entity in our system is configured to sort records by Priority, but the My Cases dashlet does not respect that sorting. Also, the dashlet settings currently do not provide any option to configure sorting manually.

    Please either:
    • make the dashlet inherit the default sorting of the Case entity, or
    • add sorting options directly in the dashlet settings, such as Sort by and Order.

    This is important for support teams because dashboard users need to see the highest-priority cases first.

    Thank you.
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  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9777

    #2
    Please prefer the Feature request or any other category rather than the bug reports.

    Comment


    • partomas
      partomas commented
      Editing a comment
      In my case it's looks like as bug as not react on regular sorting of cases.
      I'll redo it in feature request
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