Feature request / possible bug: I would like to request an improvement for the My Cases dashboard dashlet.
The Case entity in our system is configured to sort records by Priority, but the My Cases dashlet does not respect that sorting. Also, the dashlet settings currently do not provide any option to configure sorting manually.
Please either:
This is important for support teams because dashboard users need to see the highest-priority cases first.
Thank you.
The Case entity in our system is configured to sort records by Priority, but the My Cases dashlet does not respect that sorting. Also, the dashlet settings currently do not provide any option to configure sorting manually.
Please either:
- make the dashlet inherit the default sorting of the Case entity, or
- add sorting options directly in the dashlet settings, such as Sort by and Order.
This is important for support teams because dashboard users need to see the highest-priority cases first.
Thank you.

Comment