Fix parsing real sender address from Google Groups

[erykjakubik]

Hi,

I'm running into an issue where the CRM isn't picking up the real sender's email address.

I use Google Workspace and have my CRM fetch emails from an inbox that subscribes to a Google Group. Because of strict DMARC policies, Google automatically rewrites the sender's address to show as "Sender Name via Group" (e.g., idosell@brandsmanago.pl).

I can't bypass this using routing rules in Google Admin because it would break DMARC/DKIM and cause the emails to bounce.

However, Google always keeps the real sender's address in the X-Original-From and Reply-To headers. Could you update your email parser to check the X-Original-From header first, before defaulting to the standard From header?

Adding this simple fallback would fix the issue completely for anyone using Google Groups.

For now, I can work around this by leaving the Google group and setting up a redirect from the console to that user account—I'll manage somehow

Thanks!
Eryk Jakubik

[yuri]

Hi,

Technically it's not a bug, it's not something that we should fix. Maybe we should consider having an optional parameter to enable this behavior (which is not standard).

You can bind a custom implementation for the Importer interface. It should be a few line of codes to achieve I believe.

[yuri]

> Could you update your email parser to check the X-Original-From header first

We can't do it. It would be a security vulnerability if we did it.

[erykjakubik]

Okay, thank you.
I think I've found a solution on the Google Workspace side. I'll share the details as soon as I figure everything out

[erykjakubik]

I created a new alias for the user.
In the user's account, I created a filter for emails that I label and mark as read.

Then, in the admin workspace, I create a compliance rule that forwards emails received at the previously created address to a Google group.

I connect EspoCRM as a separate account and configure it to retrieve emails from a specific label.
Thanks to the developers for the option to retrieve emails by label.