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Hello,
It is currently possible to set a default value for an enum field, but this default applies globally.
It would be great to have the ability to define default values separately for:
I need the following scenario for filed enum (name type):
Each portal has different fields shown to users, and the visibility and required fields are defined based on the selected type.
Therefore, when a user clicks “ + Create Case” in a specific portal, the Type field needs to be preselected automatically, so that the correct set of fields appears.
Having this functionality (or a way to define portal-specific default values) would make it much easier to manage multiple portals with different Case configurations.
Thank you very much for considering this feature!
It is currently possible to set a default value for an enum field, but this default applies globally.
It would be great to have the ability to define default values separately for:
- Portal users (and even per specific portal)
- System (CRM) users
I need the following scenario for filed enum (name type):
- If a Case is created from the system (CRM) → no default value is set.
- If a Case is created from Portal A → the enum field should default to value A.
- If a Case is created from Portal B → the enum field should default to value B.
Each portal has different fields shown to users, and the visibility and required fields are defined based on the selected type.
Therefore, when a user clicks “ + Create Case” in a specific portal, the Type field needs to be preselected automatically, so that the correct set of fields appears.
Having this functionality (or a way to define portal-specific default values) would make it much easier to manage multiple portals with different Case configurations.
Thank you very much for considering this feature!