Feature Request: Time Tracking and Billing Role Access for Cases

[Cipher]

Hi everyone,

I’d like to know if there’s a way in EspoCRM to add time tracking (hours) to cases — for example, to log how long an engineer has been working on a specific ticket or task.

Ideally, we’d also like to have a role-based view, where a team such as Billing can see the total number of hours that need to be billed from each ticket, without giving them full access to all case details.

Has anyone implemented something like this, or is there an extension or workflow setup that can handle it?
Any advice or examples would be greatly appreciated.

[emillod]

Hello,
we've created extension for time tracking: Time Tracker for EspoCRM | Devcrm.it
There is also a demo if you'd like to test.

[Cipher]

Hello,
we've created extension for time tracking: Time Tracker for EspoCRM | Devcrm.it
There is also a demo if you'd like to test.

Could you please send me a direct message so we can test it? We’re very interested in giving it a try.