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We have installed and configured the Asterisk VOIP integration extension, but cannot find a way to improve the behaviour.
4-6 staff are answering calls, with a reasonable number of incoming calls. We utilise a 'ring all' strategy for incoming calls, so all handsets ring for all calls for 10 seconds, then a new offer is made to all handsets.
This causes a calling card / incoming call notification to appear on every staff members screen when the call is being offered, and moreso, if the call is not answered, another card appears on the subsequent call offers.
This becomes significant quickly as the calling cards pile up on the screen, making it difficult to navigate when returning to the CRM window (browser window).
My preferred behaviour would be that a calling card is displayed during an offer, but if not answered by that agent (extension) then the calling card should disappear.
This means the call information remains available for the agent who answers the call, but automatically cleaned up from all other screens.
4-6 staff are answering calls, with a reasonable number of incoming calls. We utilise a 'ring all' strategy for incoming calls, so all handsets ring for all calls for 10 seconds, then a new offer is made to all handsets.
This causes a calling card / incoming call notification to appear on every staff members screen when the call is being offered, and moreso, if the call is not answered, another card appears on the subsequent call offers.
This becomes significant quickly as the calling cards pile up on the screen, making it difficult to navigate when returning to the CRM window (browser window).
My preferred behaviour would be that a calling card is displayed during an offer, but if not answered by that agent (extension) then the calling card should disappear.
This means the call information remains available for the agent who answers the call, but automatically cleaned up from all other screens.
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