Workflow is not triggered when new call record created by IexPBX API

[tolgat]

Hello,

We have your VoIP extension and we are using it on IexPBX. I need a workflow for call entity to catch not helding calls. I tried workflow and BPM but EspoCRM can not catch "After record created" or "After record saved" triggers when new record added by IexPBX API. It is working only if I add new call record manually via GUI. Is it bug? Thanks

[Maximus]

Hello,
There is an option in the VoIP configs to automatically save the calls. Probably you didn't activate it. Cause if this functionality is activated, the missed call is saving as 'Not Held'. In this case, it should trigger your Workflow.

[tolgat]

Hello Maximus,
"automatically save calls" option is already enabled. I can see all new calls on the list. But workflow is never triggered if new record created by API.

[Maximus]

Could you provide a screenshot of your Workflow/BPM configuration? We will try to reproduce the issue.
Is there any error in the EspoCRM log?

[tolgat]

I attached workflow, voip settngs and calls screenshots. Log file is empty. EspoCrm in warning mode and there is no any warning warning exist. It looks like working normally.

[Maximus]

Thanks. We will try to reproduce the issue.

[tolgat]

Good morning,
Could you reproduce issue? Are there any progress?

[Maximus]

Hello tolgat,
We were able to reproduce the issue. Thanks for reporting us.
We will investigate the issue.

[tolgat]

Hello again Maximus ,
When do you think it will be fixed? We are waiting for your fix.

[Maximus]

Hello.
Possible fix release date on the next Friday 03/19/21.

[tolgat]

Great! Thanks for your help

[tolgat]

Hello.
Possible fix release date on the next Friday 03/19/21.

Hello Maximus

6 days passed after possible fix release date and no any fix published. Can you update fix release date please?

[tarasm]

New release 1.16.1 is already available.
Please try and let me know if it's working fine for you.

[tolgat]

Now it works perfectly. Thanks