Voip extension does not notify outgoing calls

[francescon]

Hi all,

I started to test voip integration with Asterisk, following the installation guide everything seemed to go smoothly, Espo notifies (with popup) and register all incoming calls, but nothing appears for outgoing calls.
Until now I have not been able to collect any additional info from logs.

Someone have been in same situation? any ideas to look further in the right direction?

[tarasm]

Perhaps, your Asterisk server doesn't post caller information to EspoCRM or post it with wrong internal number.
Please enable debug mode in EspoCRM (data/config.php):

'logger' => [
        'level' => 'DEBUG',   
    ], 

and check your log files at data/logs/*.log.

[francescon]

Thanks tarasm,
better analyzing debug log we found out something wrong in the asterisk conf, in case of outgoing calls it sent the public phone number instead of the user internal number. Of course Espo could not associate the call to anyone...

thanks again!