Send auto-reply email with custom workflow

[arslancb]

Hello,

I am trying to send an email to the one who has sent email but it seems its not working, my current settings are


From 'Specified Email'

To
I have tried boy
'Target Entity (Email)' & 'Related:sentBy')

but its not working. Can you please guide?

Workflow logs are showing that conditions are met but no email is sent.

[tanya]

Hello
What about "Related: Parent"?

[arslancb]

Great,
Thanks. Now working.

Can you please also guide me how to set a Custom Send from Name?

I want to send email from 'My Company Sales' but default system email name is 'My Company Public Relations' and it is not changing...how it can be done?

[tanya]

From name is got from system SMTP settings or user name, if user's smtp is used. Sorry, no custom From Name for now

[arslancb]

Hello
What about "Related: Parent"?

Ok, here is the deal now.

Before, Email I was using was already in the CRM and that's why Parent worked.

At the moment, I am seding an email from a email address which is not in CRM, Now it's not sending autoreply email (reciepient set to Parent) I guess it doent have any parent now. what should I do?

[tanya]

Is it personal or group inbound email? In group inbound email you can configure auto-reply. There you can also set From Name, as you asked before