Greetings,
We recently aquired the advanced pack in order to implement Workflows and Reports on your CRM. We've been able to do most of the things but, right now, there are three things which cannot be worked out:
But this doesn't update the is_read column on the email_user table, neither the folder_id.
My question is: is there any way to update those fields in the Workflow module? Even if using Espo-Formula?
Thanks in advanced!
We recently aquired the advanced pack in order to implement Workflows and Reports on your CRM. We've been able to do most of the things but, right now, there are three things which cannot be worked out:
- We cannot mark an Email as read. The Rule on the Workflow extension works flawless to create a Task using the Email input, but cannot mark it as read. We're using the isRead property of the target entity and setting it to true, but isn't working. If I'm rtight, the mails are marked as read depending on the user (Table email_user).
- We cannot set an certain folderId for the targetEntity, meaning that all Emails are kept at the inbox folder. We're trying to force the Email to be sent to a certain user folder, in order to hide it from all the user inboxes.
- We cannot tell which user received the Email. We want to set the task to the user with the Email account configured. But when checking the assigned user of the target entity, it's null. Right now, we check if the Email has a parent account and use its Account assigned user instead.
But this doesn't update the is_read column on the email_user table, neither the folder_id.
My question is: is there any way to update those fields in the Workflow module? Even if using Espo-Formula?
Thanks in advanced!
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