Workflows

[fbandini]

Hi,
I created a workflow in order to assign a case to assigned user of a related entity.
This is the log --> [2016-08-09 07:28:04] Espo.ERROR: Workflow [Utils::getFieldValue]: The related field [settore.assignedUser] entity [Case] has unsupported instance []. [] []
I attach the snapshot of workflow form.
Entity settore is a related entity such as account or contact.

Any ideas ?

Thanks in advance.

[yuri]

Hi,

Fixed. You need to install the new 1.11.5 version. Thank you.

[fbandini]

I installed the new 1.111.6 version. I have the same issue with the same log. I need to restart my server ? I just installed and rebuilt.
Thank you.

[tarasm]

It works fine for me, try on the demo http://demo.espocrm.de/advanced

[yuri]

Maybe you have php cache enabled? Did you try after some time since you upgraded?

[fbandini]

I restarted the server, but I obtained the same result.
Now I check on the related entity. I think the problem is on that entity.

[yuri]

Can you describe what is your custom entity, how it's related to cases and what workflow must do. Thanks.

[fbandini]

In attachment you can see the entity.
I check that the error appear just in trigger "after record created". If I use "after record saved" the workflow complete the process.
I modified the workflow as "after record saved" with filter assigned user is empty, it works but is a workaround.

[yuri]

We tried "After record created" and it worked well. Is this one-to-many relationship? What espocrm version do you use?

We would like to reproduce your issue and solve. Thank you.

[tarasm]

I created a custom entity "Settore" with One-to-Many relationship to Case. Added a "After record created" Workflow for a Case to set an assigned user from Settore entity. All works well. Tested on EspoCRM 4.2.1, Advanced Pack 1.11.6, PHP 7.0.
Please try to delete the workflow rule and create a new one.