Outlook Integration Error

[be1]

Problem resolved with EspoCRM support:
"Please, try to test the following method instead: - In the Microsoft Entra admin center > User consent settings, choose an option: Let Microsoft manage your consent settings (Recommended). - After this, please wait a few minutes and reconnect to your Outlook and try to connect to your IMAP/SMTP email as a user and admin in incognito mode."
After more than 15 minutes of waiting, it worked. Thank you!

[anthony.senior]

I'm having the same issue. I'm trying to connect a Group Mailbox in EspoCRM using the same SMTP service account that was used for all the others (which isnt an admin account) but now I'm getting this pop-up. The app has been granted admin consent for the tenant a long time ago but now- maybe because of some update- its not working? I tried granting admin consent again multiple times but the SMTP service account cannot connect.

[anthony.senior]

It seems like EntraID admin accounts can sign in with no problem, but regular users cant now. I didnt have this problem before when using my SMTP service account which is a regular user. I used it to connect EspoCRM Group Mailboxes to the Outlook integration plenty of times before

[anthony.senior]

Problem resolved with EspoCRM support:
"Please, try to test the following method instead: - In the Microsoft Entra admin center > User consent settings, choose an option: Let Microsoft manage your consent settings (Recommended). - After this, please wait a few minutes and reconnect to your Outlook and try to connect to your IMAP/SMTP email as a user and admin in incognito mode."
After more than 15 minutes of waiting, it worked. Thank you!

I tried this but it's still happening for me :-/

[anthony.senior]

Fixed by changing the Authorization Prompt from "consent" to "select_account"