E-Mail Workflow and Calls

[mfr]

Hello,

Emails are received with the subject “Call from” and a defined sender. These trigger the creation of a new incoming call. That works so far.

What I couldn't do was mark the processed email as read and move it in the trash.

I can't find the correct field using the GUI. Here it seems better to use formula code, which is not the problem so far. The only question is which fields I have to use in the email to be changed in order to move it from the inbox to the trash folder and mark it as read.

I'd be happy to see an example!

Best regards.

[eymen-elkum]

Hello,

The field "Is Read" cannot be accessed directly from email, it is subject to email users link, you can find it on db on email_user table.

In formula there is a function that may helps:

record\relationColumn('Email', id, 'users', $userId, 'isRead');

https://docs.espocrm.com/administration/formula/record/#recordupdaterelationcolumn