Problem witch clik to call AMI Asterisk - 3CX softphone client app

[srudkowski]

Hi,

we have purchased and installed the VOIP add-on. The VOIP server was launched on Asterisk. The softphone application is 3CX. Incoming calls work great, without any problems. There is a problem with the outgoing connection "click2connect". After clicking on the telephone number in EspoCRM, the softphone application is activated, but the number dialed is the user's extension number in this case. When analyzing the logs, the external number is not sent to the server, only the internal number assigned to the user is visible in the logs. The external number cannot be found in the logs. I would be grateful for information on how to configure this environment so that when you click on Contact and phone number on EspoCRM entity, Asterisk dials the external number correctly.

Regards,
Slawomir

[lazovic]

Hi srudkowski,

In the case of an outgoing call, the users' extension number and the phone number to which they are calling are transmitted internally. Thus, first a call is made to the user on his extension number, and after picking up the phone, the desired phone number is dialed.

If you have any other issues with the click-to-call feature in EspoCRM with Asterisk, please pay attention to the following information in the documentation: https://docs.espocrm.com/extensions/...is-not-working

[srudkowski]

Problem solved, the reason was incorrect configuration of the Asterisk server. Now everything works great.