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EspoCrm uses Customer support ticket

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  • EspoCrm uses Customer support ticket

    Hello friend,

    How can I use customer support ticket on espoCRM server? Should I develop a new module?

    I would like to make an example here:
    Click image for larger version

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  • #2
    Case entity type is supposed to be utilized for Customer Support Tickets.

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    • #3
      I would like to ask when does the system set up a new case? Is this at the end of the whole conversation email? Or immediately sets up a new case when I receive my first email?

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      • #4
        You can setup so that case will be created on email receiving https://github.com/espocrm/documenta...#email-to-case

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