EspoCrm uses Customer support ticket

[lukguz]

Hello friend,

How can I use customer support ticket on espoCRM server? Should I develop a new module?

I would like to make an example here:

[yuri]

Case entity type is supposed to be utilized for Customer Support Tickets.

[lukguz]

I would like to ask when does the system set up a new case? Is this at the end of the whole conversation email? Or immediately sets up a new case when I receive my first email?

[yuri]

You can setup so that case will be created on email receiving https://github.com/espocrm/documenta...#email-to-case