Hi,
I am writing a custom frontend for our customer support Case system. I am able to create Cases, linked to the right Account. But i would like to add a note as if it was created by the Account associated with the Case. Right now, if i add any notes via the API, they are always created by the API user:
In the above code example, setting createdById does not work. I am trying to avoid using different api keys for every Account, as this adds a lot of complexity.
Any way to achieve this. I couldn't find a solution in the API docs.
Thanks,
Tho
I am writing a custom frontend for our customer support Case system. I am able to create Cases, linked to the right Account. But i would like to add a note as if it was created by the Account associated with the Case. Right now, if i add any notes via the API, they are always created by the API user:
Code:
// This creates a note, but the creator is the API user, not the account...
$newnote = $this->espo_request("POST", "Note", [
"post" => $message,
"attachmentsIds" => [],
"type" => "Post",
"isInternal" => false,
"parentId" => $newcase["id"],
"parentType" => "Case",
"createdById" => $foundsystem["id"] // this does not work.
]);
Any way to achieve this. I couldn't find a solution in the API docs.
Thanks,
Tho

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