How to open Create call with a preselected account?

[Andorxor]

Is there a way to give either a phonenumber or a accountId to "/CRM/#Call/create" that it preselects the parent?

[Maximus]

Hello.
If you have Advanced Pack, you can use a workflow, or you can reach this by using the next formula:

ifThen(
    entity\isNew(),
    parentType = 'Account';
    parentId = '53203b9428546'
)

After you save a new created Call record the parent field will be automatically setted.

[Andorxor]

That is not exactly that what i need. I need the id as parameter in the url,to enable our phone software to open the form when we get a call.

I am now able to set all other fields beside parentId with the following Code has someone a idea what i do wrong with the parent id?

Espo.define('custom:views/Call/record/edit', 'views/record/edit', function (Dep) {

  return Dep.extend({


    setup: function ()
    {
        Dep.prototype.setup.call(this);

        var url = new URL(document.location);
        this.model.set("status","Held");
        this.model.set("direction",url.searchParams.get("direction"));
        this.model.set("parentType",url.searchParams.get("parentType"));
        this.model.set("parentId",url.searchParams.get("parentId"));
    }


  });
});

The Url is :CRM/?parentId=5d11f2e3596e13.80000142&parentType=Accou nt&direction=Inbound#Call/create

[Andorxor]

It works now.I just needed to set the parentName too