Emails are not fetching in inbox folder

[sujithraalink]

Hello,
I have an issue with emails in espo crm
Emails are listing in All , sent mails are showing in sent list, but emails received are not showing in inbox. Please help me to resolve the issue.

[Maximus]

All emails falling into "All". Users who are linked to some emails (email receiver) have access to them and can move them to another folder.

[sujithraalink]

Thanks for the reply. But when I send a mail from outside crm(from any email ids eg: from a gmail account), it does not coming in crm. it does not shows up in All folder or inbox folder. Please help me to resolve.

[Maximus]

For fetching emails from your email box into Espo you should:
1. Configured IMAP in the Personal Email Account. This will help find you where is it https://www.espocrm.com/documentatio...email-accounts
2. Set up crontab settings https://www.espocrm.com/documentatio...etup-a-crontab