Disable email autorelation for specific accounts

[bdcitsolutions]

Hello,

is there a way to disable the email autorelation feature for specific accounts?
We've got a few accounts for which no incoming and outgoing mails should be related automatically.


Best regards,

Daniel

[tanya]

Hello,
could you try to remove this relation with formula

https://www.espocrm.com/documentation/administration/formula/#user-content-arrayincludes

something like

ifThen(array\includes(list('ignoredAccount1Id', 'ignoredAccount2Id', 'ignoredAccount3Id',...), accountId), accountId=null);

[bdcitsolutions]

Thank you Tanya. We'll have a try :-)

Would it be possible to disable this feature globally for all incoming and outgoing mails?

[tanya]

incoming and outgoing emails are in Email entity. And your rule will be applied to all of them. But don't forget, that formula is a before save script. On old records it isn't affect.
Only report and scheduled workflow mix could fix old records. Or mass update, if the field is available here.

[bdcitsolutions]

Hi Tanya,

we've tried your hint but it doesn't work.
BUT, our customer want to disable this relation-feature for all accounts globally. Can you say in which code-files can we disable it?

Best,

Daniel

[tanya]

https://www.espocrm.com/documentation/administration/b2c/