Note on Case beforeSave hook usage

[tibenian]

Dear support,


There is a need to call custom function before saving a "Note" on "Case" and bypass it's plain text body to that function as a parameter.

As per documentation:

https://www.espocrm.com/documentation/development/hooks/

we created an extension:
.../EspoCRM-5.1.2/custom/Espo/Custom/Hooks/Note/TelMsg.php
With this body:

namespace Espo\Custom\Hooks\Note;

use Espo\ORM\Entity;

class TelMsg extends \Espo\Core\Hooks\Base
{
public function beforeSave(Entity $entity, array $options = array())
{
file_put_contents("test.dump", "");
}
}

however test.dump file has not been created.

Can you kindly clarify:
1) what are we doing wrong?
2) what is execution folder in this case?
3) how to get data from $entity?:
a) new note body
b) parent case object (to be able to operate it's fields as well)

[tanya]

hi,
did you Clear the Cache?
data/cache/application/hooks.php - is your hook in Note list?
does your hook file starts with <?php ?

[tibenian]

hi,
did you Clear the Cache?
data/cache/application/hooks.php - is your hook in Note list?
does your hook file starts with <?php ?

Hi Tanya

1) Yes - cache has been cleared through the web interface

2) data/cache/application/hooks.php - does not contain our hook

3) Full listing of /EspoCRM-5.1.2/custom/Espo/Custom/Hooks/Note/TelMsg.php:

<?php
namespace Espo\Custom\Hooks\Note;

use Espo\ORM\Entity;

class TelMsg extends \Espo\Core\Hooks\Base
{
public function beforeSave(Entity $entity, array $options = array())
{
file_put_contents("test.dump", "");
}
}
?>

[tanya]

check if this file is readable for server user, because I've created this hook with your path and file content and after clearing the cache data/cache/application/hooks.php - does contain your hook

[tibenian]

check if this file is readable for server user, because I've created this hook with your path and file content and after clearing the cache data/cache/application/hooks.php - does contain your hook

Thank you!
We have set 755 permissions and cleared cache again through /espo/EspoCRM-5.1.2/#clearCache.

However it seems that
/EspoCRM-5.1.2/data/cache/application/hooks.php
has not been changed since installation

Any ideas?

[tibenian]

Now after performing Rebuild and Clear cache through admin panel we are no longer seing this file:
data/cache/application/hooks.php (https://pasteboard.co/HigtXt1.png)

How can we fix that?

[tanya]

Create any record and check it again.

[tibenian]

Create any record and check it again.

Many thanks, it works!

[tibenian]

Hello!


We are trying to deploy existing and working functionality on another server instance however we are facing this issue:
Clear cache does not seem to update anything.

https://sun9-4.userapi.com/c840539/v840539197/8c8ed/R1ib9myQlrI.jpg

Can you kindly advice?
- yes hooks file does not have our hook reference
- yes permissions to the hook are set to 755 and the owner is a propoper web user
- yes we tried to create a new case and add comments after clearing cache

Or suggest another way to clear cache (for instance clear some catalogs, set some variable or so...).


Many thanks

[tanya]

From https://www.espocrm.com/documentatio.../installation/

Check permission for data folder. It should be 775. Also make sure that you have the correct owner and group.

[tibenian]

Thank you - somehow that third party managed to clear cache (probably our user did not sufficient privileges in EspoCRM) - issue has been resolved.