Auto-assign "Assigned User" to Cases

[LuckyLouie]

Hello everyone,
I have turn on options email to Cases.It is possible to auto-assign "Assigned User" from Contacts (if contact exist) to "Assigned User" in Cases?

[tanya]

Hi
You can do it with formula

[LuckyLouie]

Why can not I see the "Formula" field in workflow? It is available in version higher than ESPOCRM 4.6.0? Can you suggest how such a formula should look?

[scout19]

Hi!
Try add at Entity manager => case such formula (checking before Function ):

ifThenElse(
entity\isNew() && inboundEmailId && contactId,
assignedUserId = contact.assignedUserId)

https://github.com/espocrm/documentation/blob/master/docs/administration/formula.md

https://www.youtube.com/watch?v=WDSTMNFZPLE

[LuckyLouie]

Hi!
Try add at Entity manager => case such formula (checking before Function ):

ifThenElse(
entity\isNew() && inboundEmailId && contactId,
assignedUserId = contact.assignedUserId)

https://github.com/espocrm/documentation/blob/master/docs/administration/formula.md

https://www.youtube.com/watch?v=WDSTMNFZPLE

It works, thank you scout19!