Multiple / Duplicate leads - Error 502 Workaround

[redgular]

Hi, I need a way to add new leads with the same name as another lead. Right now adding a new lead with the same name as another will give me error 502.
We take a record of every call that comes in and sometimes the caller does not give us their name. So, we just use a generic John Doe name or make one up everytime. But that isn't the best solution for this.

So, Is there a workaround for adding multiple leads with the same name or maybe a better solution for this?

Any help will be much appreciated.

Thank you,

Danny

[yuri]

Hi,

As I understood you use API. There must be error 409. You need to pass forceDuplicate: true with your payload to prevent the error.

[redgular]

No, we are not using the API for this. Just entering records manually.
If we enter in more that 3 leads using the same name we get back the 502 error.

Right now, we are manually adding an arbitrary number after the last name to get around this. For example: "John Doe 123"

This is what the console displays when we try to save using a duplicate name.

/api/v1/Lead 502 (Bad Gateway)
send    @    espo.min.js?r=1464344291485:4
ajax    @    espo.min.js?r=1464344291485:4
e.ajax    @    espo.min.js?r=1464344291485:6
e.sync    @    espo.min.js?r=1464344291485:6
sync    @    espo.min.js?r=1464344291485:5
save    @    espo.min.js?r=1464344291485:5
save    @    VM385:392
actionSave    @    VM383:62
click .button-container .action    @    VM384:121
dispatch    @    espo.min.js?r=1464344291485:3
r.handle    @    espo.min.js?r=1464344291485:3

[yuri]

I don't remember any logic in EspoCRM that could produce 502 error. Maybe it's a server specific issue?

[zdrojak]

Hi, I have the same error 502 when I want create third lead with the same e-mail address and name or surname. I also don't use API. Yuri is possible bypass that an issue and disable validation mentioned data ?

Here is a video: https://www.dropbox.com/s/6pbofn62yg...15-08.mp4?dl=0

[tanya]

Hello,
what is in server error log?
what is server configuration about error handle?

[zdrojak]

Hi Tanya,
I did not deal with the problem.
apache version Server version: Apache/2.4.10 (Debian)

EspoCRM: 5.5.1
Advanced Pack: 1.33.3


Atached you find a logs: