Using API to add a Task reminder, result is 200(OK), but reminder is missing.

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  • ricardo-sf
    Junior Member
    • Aug 2024
    • 7

    Using API to add a Task reminder, result is 200(OK), but reminder is missing.

    This is on a standard installation of the 8.4.0 software, self-hosted, no extensions.

    I'm using the API to create a Task and would like to add a reminder, i set

    "reminders": [ { "seconds": 0, "type": "Email" } ]

    in the create/update payload. -- the API result is 200 (OK) .. the Task is created / updated. But there is no reminder in the task. (Even though the reminder array is returned in the API request response).

    Is reminders a role capability i need to add to my API user? (could not quite find something like that in the role editor)

    I can add a reminder in the UI.

    Curiously using the API to read Tasks does not return a reminder even when one is added by hand using the UI.

    Am I missing something here? is reminders a paid feature? or part of the base package?
  • ricardo-sf
    Junior Member
    • Aug 2024
    • 7

    #2
    I take it back .. on an existing Task, if i add a Reminder with the UI, update the Task, and reload the page, the reminder disappears. (Was probably never stored in the first place).

    still wondering if this is something i've mis-configured.

    Comment

    • ricardo-sf
      Junior Member
      • Aug 2024
      • 7

      #3
      Been trying to figure this out all day -- all i can report is that if I create a Task from the UI, then i can add/remove reminders through the UI, and even through the API to that Task.

      Sounds like a role related access issue when the Task is created through an API user? .. or something along those lines.

      Comment

      • yuri
        Member
        • Mar 2014
        • 8455

        #4
        Reminders are applied only for the current user. If you create an event for other user, the reminders set in the user's preferences will be applied.
        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • ricardo-sf
          Junior Member
          • Aug 2024
          • 7

          #5
          thanks for that info. i've gone and set a default reminder and see that its being applied to newly created tasks.

          Comment

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