Image Issue

[BigBoss]

Hello again,

After some time, I think that after a period of 2 months, I see that the images are like this. I need to input them again. I do this every 2 months.



In the upload folder, I find the ID

[shalmaxb]

some questions about this:

1. do you change anything in the mySQL Database in the mentioned period?
2. do a right click on the broken image, copy the link and compare the ID in this link with the ID of the image in the upload folder. It should be the same.
3. If it is not the same ID, that means, that the image is not actually referenced in the database. This might happen, if you for example recover your database with an older backup, where the image perhaps had another ID.
4. Any hint in the log file?

[BigBoss]

1 - No
2 - ?entryPoint=image&id=66563d0d9ee98c3e6 Yes, the same ID.

3 - the same ID.
4 - : No, nothing in the log journal.

[shalmaxb]

can you copy the file name of the image and paste here?

[BigBoss]

"logoId":"66563d0d9ee98c3e6","logoName":null

[BigBoss]

If I understand correctly, the name must be filled in. Is that the error? I accessed another image that works, and I see that the name is filled in with x.jpg

[shalmaxb]

maybe the "null" name is caused by the filename. I asked for that, because espoCRM (as webservers in general) can cause problems with not well formed file names. For example, the filename should be in small letters, no spaces, no special chars etc.. I already had issues with not well formed file names. Because of that I guessed, it could be your problem.

[BigBoss]

What is the solution ?

[shalmaxb]

what is the filename of the image you upload?

[yuri]

Do you have "cleanupOrphanAttachments" set to true in the config? If the field is created manually, it can be that an attachment record gets no a parent or related record. The system then deletes the attachment with the cleanup job. Note that this parameter is disabled by default.

[BigBoss]

cleanupOrphanAttachments is already deactivated, and for the field it is created manually