How do i get the email template ID in formula

[murugappan]

Hi,

I am trying to send an email using workflow "ext\email\applyTemplate(EMAIL_ID, EMAIL_TEMPLATE_ID, [PARENT_TYPE, PARENT_ID]) "as follows:

$emailId = record\create(
'Email',
'to', entity\attribute('emailAddress'),
'parentType', 'Case'
);
ext\email\applyTemplate($emailId, 'auto-reply-for-admission');
ext\email\send($emailId);​

Its seems to work except that the email contents are empty. I am guessing it is because the email template id is wrong. The name is "Auto Reply for Admission". I tried all tricks but nothing works. How do i get email template id as the formula states? Also the email sent is not registered in Case's History or Stream.

[yuri]

Hi,

Obtain a record ID from the address bar.

[murugappan]

yuri ,

Thank you so much the email was sent successfully. But the email is not logged into stream for the case or the history for the case. How can i achieve that?

[lazovic]

Hi murugappan,

You should add parentId attribute (Case ID) to the following part of the formula script:

$emailId = record\create(
  'Email',
  'to', entity\attribute('emailAddress'),
  'parentType', 'Case'
);​

As a result, this part will look like this:

$emailId = record\create(
  'Email',
  'to', entity\attribute('emailAddress'),
  'parentType', 'Case',
  'parentId', 'your-case-id'
);​

Thus, an email will be related to the required case.

[murugappan]

lazovic,

Thank you for the update. It worked. In fact, i have extended the formula to include the "from" address as well.