Limitation of size of attachments

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  • Jakub Grufik
    Senior Member
    • Aug 2022
    • 361
    #1

    Limitation of size of attachments

    Hello, today I am getting a lot of reports from my colleagues that they are not able to create new documents for attachment with a size of more than 5MB or something around that.

    Till now we did not have such a problem. We updated our EspoCRM to version 7.2.0 a few days ago and since then it is happening so I would assume that it is somehow connected with changes in this feature https://www.espocrm.com/features/att...ocument-files/ or something like that. It is saying that it is the invalid file type, but if I reduce the size to under 5MB it's working even with the same file type. Click image for larger version Name: attachments.jpg Views: 734 Size: 32.1 KB ID: 82885

    Could you please confirm if you have made any changes in creating documents that could be causing this?

    Thanks a lot.

    Current version: 7.2.0
    Google Integration 1.5.4
    Advanced Pack 2.11.4
    ​
    Tags: None
    • Jakub Grufik
      Senior Member
      • Aug 2022
      • 361
      #2
      I found this information in docs, so I guess there were some changes in limitations. Could you please check if its working properly? I also found in our system requirements that we shoud be OK with our settings.
      I checked our settings and found that we have 256Mb Upload Max Size and 4Mb Upload Chu Click image for larger version Name: attach-settings.jpg Views: 668 Size: 24.2 KB ID: 82895 nk Size. I am not sure what exactly Chunk Size means so could you tell me if this is what is causing the issue?
      Click image for larger version Name: system_req.jpg Views: 0 Size: 36.6 KB ID: 82889

      ​

      Thanks a lot Click image for larger versionName: attachments-docs.jpgViews: 0Size: 35.8 KBID: 82888
      Last edited by Jakub Grufik; 09-13-2022, 09:46 AM.

        Comment

        • Jakub Grufik
          Senior Member
          • Aug 2022
          • 361
          #3
          Oh, I changed the Upload Chunk Size to 20MB and now it seems like it is working.
          In release notes I found this information https://github.com/espocrm/espocrm/issues/2329 but I did not get that now we are able to set those values on our own and it has been automatically reduced to 4Mb

            Comment

            • fioreid
              #3.1
              fioreid commented
              11-12-2022, 10:17 AM
              Editing a comment
              How and Where do you Edit the Chunk Size ? Please I really need help on this. Thank you.
              • Jakub Grufik
                #3.2
                Jakub Grufik commented
                11-14-2022, 07:09 AM
                Editing a comment
                hello, go to Administration -> Settings -> Scroll down and there it is
              • yuri
                Member
                • Mar 2014
                • 8453
                #4
                Could be that not allowed file type is uploaded. Allowed file types can be specified at Administration > Entity Manager > Document > Fields > File.
                If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                  Comment

                  • Jakub Grufik
                    Senior Member
                    • Aug 2022
                    • 361
                    #5
                    Could be, but in my case, it was caused by 4Mb uploadChunkSize in settings. When I changed it to 20Mb it started to work again

                      Comment

                      • yuri
                        Member
                        • Mar 2014
                        • 8453
                        #6
                        Fix: https://github.com/espocrm/espocrm/c...6206b419f8c6c0
                        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                          Comment

                          • chr1st0ph9
                            Member
                            • Jun 2016
                            • 37
                            #7
                            Merci Yuri
                            using your advice, solved my upload problem too.

                            "Could be that not allowed file type is uploaded. Allowed file types can be specified at Administration > Entity Manager > Document > Fields > File."

                            Salutations amicales,
                            Christophe​

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