No rich text in the email using email template

[Vincent]

I have an email template with content in rich text and a process flowchart sending email using this template. However, the is no rich text in the sent out email

EspoCRM version : 7.0.9
Advanced pack: 2.8.12

Remark: There is no problem in EspoCRM 6.1.10 with same advanced pack

[yuri]

I tested and could not reproduce.

Steps to reproduce are needed in bug reports. It's hard to guess what exactly you did. What is rich text. We don't support it. We use HTML.

[Vincent]

It is a HTML template

There is no problem for sending email composed in Email entity
But for sending email using Workflow/Process with HTML template, email sent out is not in HTML.

[Vincent]

There is also no problem for email created and applied template using formula, email is created and sent in HTML.

[Vincent]

Testing Procedures

1. Create a email template (name = TEST TEMPLATE) in HTML

2. Create a Process FlowChart

3. Add a start event
Text:Start
Trigger Type:After record created
Conditions:No Data

4. Add a Send Message Task activities with the following values
Text:Notify Project Lead
Message Type:Email
From:System
To:Specified Users
To Users: Admin
Reply-To:None
Email Template:TEST TEMPLATE

5. Create a record in the Entity related to Process FlowChart in step 2

6. Check the email of the Admin account

[lazovic]

Hello Vincent,

I could not reproduce, too.

[lazovic]

Please try to create a new template. For example, try to use only bold text.

[Vincent]

I have tested with another instance, there is no such problem.

The issued instance is upgraded from 5.1.2 to 7.0.9. I have checked the email in Email entity > All with Chrome F12, the isHtml value is false. It is very strange, the isHtml of the email template is true.