LeadCapture timeout if use "Duplicate Check" with phoneNumber data

[caredash]

Hi,

Running on Espo 5.7.11;

We are trying to use LeadCapture feature and have found the "duplicate check" setting to be problematic if the POSTed data contains phoneNumber field.
The request will either timeout or we get a 504 error response.
We have > 15k leads in our DB.

If either:
- the POST data does not include phoneNumber; OR
- disable "duplicate check"
the request works great.

Please Help

[caredash]

Is there any insight into this issue ?
It means we cannot include all the fields from a form to get the LeadCapture working properly.

[Maximus]

Hello,
For the Lead Capture feature you can disable duplicate check by unchecking the 'duplicate check' box in the Lead Capture configs. Importing 15k leads this way needs much time. I suggest you to import them via Import feature https://github.com/espocrm/documenta...tion/import.md. You can disable 'duplicate check' for Import as well.

[yuri]

Hi,

Do you have 'Subscribe Contact if exists' checked?

How much time it takes before you receive the error?

How much contacts do you have in database?

[item]

Hello,
what is your server hardware configuration ?

[caredash]

Answers to your questions;
* There are about 16K Leads in the database
* It takes about 60 seconds before error / timeout
* I do not have "subscribe if contact exist" checked.
* The server is 4 cpu, 16G memory.