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Notifications not consistent with email sync

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  • Notifications not consistent with email sync

    Hi, I have an email folder called "To CRM" and when I want to have an email in the CRM I drop it into this folder.

    I have the sync set up such that this comes into ESPO without an issue.

    When I first started using ESPO, I found that I would sometimes get notifications when an new email had been synchronised but not always. Somewhere around the 5.5 or 5.6 release the notifications started to work for every synched email (which was great, just what I wanted).

    They have now gone back to being intermittent. I think it was around the upgrade to 5.7 but I am not sure.

    Could you investigate please?

    I have no idea why the notifications do or do not work.

    Thanks.

  • #2
    Hi Mat,

    Could you check whether Skip Notifications is unchecked for the folder?

    We have never observed such an issue before.

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    • #3
      Yep, email is in there, see pic.
      Click image for larger version

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      • #4
        Hello
        I can too confirm .. notification is not like before (consistent?) since some update.
        for info :
        macOS : 10.13 and 10.15.x
        google Chrome : uptodate

        I investigate more..

        Regards

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        • #5
          I haven't encountered this problem.

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