Email marked as read in other email clients

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  • Enju
    Senior Member
    • Apr 2018
    • 128

    Email marked as read in other email clients

    Hi,
    Until now employees have used Thunderbird, RoundCube and Gmail application (on the phone) as an email client. If the user has marked a email as "read" in one client, it has also been marked as read in the other client.
    Problem: After configuring the email address in EspoCRM, other clients (Thunderbird, GmailApp, RoundCube) began to freak out - messages in the above clients are automatically marked as read although they have not been marked as read in any client.
    Thank you for help.
  • Maximus
    Senior Member
    • Nov 2018
    • 2731

    #2
    Hello,
    please check the 'Keep Fetched Emails Unread' box in your IMAP settings.

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