Wrong email sender assignment if more users using the same email address

[crm4@linuxit.at]

Hello,

we have 3 users with all the same email address. If user1 sends an email the user assignment in sent folder ist always user3. Same if email is sent by user2. I guess always the last DB row with the matching email address is being used for the user assignment.
Do you need further information?

Regards
Christian

[yuri]

Hi Christian,

It's not supported to have users same email address. You need to use a shared group email account.

[crm4@linuxit.at]

Do i have to delete the personell accounts of user 1,2,3?

[yuri]

Yes you need.

[crm4@linuxit.at]

Just deleted personell account. Unfortunately same behavior. Always user3 assignment in sent items.
Any hints?

[yuri]

Remove users' email addresses (from a user record).

[crm4@linuxit.at]

thanks a lot. Now it's working.