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Wrong email sender assignment if more users using the same email address

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  • Wrong email sender assignment if more users using the same email address

    Hello,

    we have 3 users with all the same email address. If user1 sends an email the user assignment in sent folder ist always user3. Same if email is sent by user2. I guess always the last DB row with the matching email address is being used for the user assignment.
    Do you need further information?

    Regards
    Christian

  • #2
    Hi Christian,

    It's not supported to have users same email address. You need to use a shared group email account.

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    • #3
      Do i have to delete the personell accounts of user 1,2,3?

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      • #4
        Yes you need.

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        • #5
          Just deleted personell account. Unfortunately same behavior. Always user3 assignment in sent items.
          Any hints?

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          • #6
            Remove users' email addresses (from a user record).

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            • #7
              thanks a lot. Now it's working.

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