Mail preview from outlook

[partomas]

Looks like there are an issues with mails from Outlook or O365. Might be you have ideas why some e-mails in ESPO looks like in attachment, but in Outlook everything is ok. In most cases these emails come from clients who use outlook. Is there are any solutions to it?

[Maximus]

Hello,
to investigate your issue we need the original message (eml file).

[partomas]

Maximus where I can send mail sample, as it's not public data?

[Maximus]

You can do it in the private message.

[Maximus]

Hello.
Can you check what the collation is set in your DB -> table 'email', fields 'name', 'body' and 'body_plain' as well?

[partomas]

Hello.
Can you check what the collation is set in your DB -> table 'email', fields 'name', 'body' and 'body_plain' as well?

utf8mb4_unicode_ci