SMTP bug in perifences?

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  • partomas
    Active Community Member
    • Sep 2018
    • 331
    #1

    SMTP bug in perifences?

    After update to 5.5 I figured out that in system SMTP settings are working and mails are sending too. If I add the same SMTP credentials in users Perefences, I’m getting errors like bad authentication, 500 and similar.

    Email Authentication Errors - 5.5.0 - EspoCRM Open Source Community Forum
    https://forum.espocrm.com/forum/general/44120-email-authentication-errors-5-5-0
    I just did a fresh install and full restore of our database with 5.5.0 release. I cannot seem to get emails to send out. My username and password is entered correctly. I have ensured all the SSL settings are correct. One of the other group emails work great but this one is stuck. I have deleted it and attempted to
    Last edited by partomas; 12-16-2018, 09:05 AM. Reason: https://forum.espocrm.com/forum/general/44120-email-authentication-errors-5-5-0
    Tags: None
    • partomas
      Active Community Member
      • Sep 2018
      • 331
      #2
      Sorry in main SMTP there are the same issues:
      [2018-12-16 08:13:45] Espo.ERROR: Display Error: , Code: 403 URL: /api/v1/Email/action/sendTestEmail [] [] im MS Office 365
      [2018-12-16 08:05:43] Espo.ERROR: Display Error: Incorrect authentication data , Code: 500 URL: /api/v1/Email/action/sendTestEmail [] [] Google gSuite

      all credentials for sure are correct
      5.5.1 the same issue.

        Comment

        • yuri
          Member
          • Mar 2014
          • 8440
          #3
          It might be an issue in zend mail lib that we upgraded recently to fix some bugs. Maybe there are new bugs.
          Last edited by yuri; 12-16-2018, 09:22 AM.
          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • yuri
              Member
              • Mar 2014
              • 8440
              #4
              Maybe this https://github.com/zendframework/zend-mail/issues/202 ?
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • partomas
                  Active Community Member
                  • Sep 2018
                  • 331
                  #5
                  You can redistribute in your environment just add any gmail account in SMTP settings and press "Send Test Email".

                    Comment

                    • yuri
                      Member
                      • Mar 2014
                      • 8440
                      #6
                      We have multiple gmail accounts working fine.
                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                        Comment

                        • partomas
                          Active Community Member
                          • Sep 2018
                          • 331
                          #7
                          Originally posted by yurikuzn
                          Maybe this https://github.com/zendframework/zend-mail/issues/202 ?
                          No' certificate is verified and external. Lovering of security not help too. So it's looks like the version components issue.

                            Comment

                            • partomas
                              Active Community Member
                              • Sep 2018
                              • 331
                              #8
                              Originally posted by yurikuzn
                              We have multiple gmail accounts working fine.
                              Have you any ideas how to start mitigation of the error, as "incorrect authentication data" is not the issue in the situation.

                                Comment

                                • yuri
                                  Member
                                  • Mar 2014
                                  • 8440
                                  #9
                                  Did you try any other smtp with ssl besides google? The same issue?
                                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                    Comment

                                    • yuri
                                      Member
                                      • Mar 2014
                                      • 8440
                                      #10
                                      Does the email address you send from correspond to the email address of google account?
                                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                        Comment

                                        • yuri
                                          Member
                                          • Mar 2014
                                          • 8440
                                          #11
                                          Try to re-enter your password and save. This might be an issue if your EspoCRM didn't have a password crypt key in config for some reason . We forced crypt key to be generated in the last upgrade.
                                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                            Comment

                                            • partomas
                                              Active Community Member
                                              • Sep 2018
                                              • 331
                                              #12
                                              Originally posted by yurikuzn
                                              Did you try any other smtp with ssl besides google? The same issue?
                                              Yes, I tried gmail, office365. Logs in begining.

                                                Comment

                                                • partomas
                                                  Active Community Member
                                                  • Sep 2018
                                                  • 331
                                                  #13
                                                  Originally posted by yurikuzn
                                                  Does the email address you send from correspond to the email address of google account?
                                                  Yes for google or MS Office 365 accounts, but if ~I understood connection to SMTP server didn't work, not sending a mail from it.

                                                    Comment

                                                    • partomas
                                                      Active Community Member
                                                      • Sep 2018
                                                      • 331
                                                      #14
                                                      Originally posted by yurikuzn
                                                      Try to re-enter your password and save. This might be an issue if your EspoCRM didn't have a password crypt key in config for some reason . We forced crypt key to be generated in the last upgrade.
                                                      The same issue if I trie to create the new user with the same credentials, so it's not an user issue.

                                                        Comment

                                                        • yuri
                                                          Member
                                                          • Mar 2014
                                                          • 8440
                                                          #15
                                                          Does IMAP work?
                                                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                                            Comment

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