Not receiving email from own email address

[Cris00]

Hello!

We have a problem with Espo: when an user places an order on our website, the order details is sent from office@site.com (which is the email address set as default in CRM) to us and the user/s address. Unfortunately, the user receives the message from office@site.com, but we do not receive the email in Espo (maybe because it looks like office@site.com is sending an email to office@site.com).

Is there a fix for this? Using webmail and IMAP the email is received, so only CRM does not get it in the inbox.

Thanks!

[yuri]

Hi,

Are those emails available in "All" folder?

[Cris00]

Hi,

Are those emails available in "All" folder?

Hi,

Yes, they are. Can they be moved to INBOX?

[yuri]

If it's an email address of the current user it treated as a Sent email. There is no ability to move it to inbox.

[yuri]

If it's not an email address of the current user then by utilizing Group Email Account it's possible to make all incoming emails to fall into Inbox of users of a certain team.

[Cris00]

If it's not an email address of the current user then by utilizing Group Email Account it's possible to make all incoming emails to fall into Inbox of users of a certain team.

Thanks for the reply. Is there a possibility to mark the emails as important or with another color if they have a certain subject title?

[tanya]

No, but you can create email filter by subject and apply this filter while fetching emails and put new emails into defined folder

[Cris00]

No, but you can create email filter by subject and apply this filter while fetching emails and put new emails into defined folder

How can I do that? From administration it seems that filters are for mails that should not be imported.

[tanya]

This feature is available, only if you select in Parent field User