Sent items not being synced
Collapse
X
-
Had the same issue as topic starter and your answer helped me to solve the problem. I just deleted all SMTP settings i could in my profile and everything work good. I don't know exactly, what version has this issue because 23.yan i upgraded from 4.long.long.time.ago to 5.0.3. -
Solved it. My browser was being too smart.
When I changed the SMTP settings for the "Personal Email Account" Chrome changed the IMAP settings for me and replaced my user name "mat.ludlam" with "Mat".
Once I corrected the IMAP settings it started to work.
Thanks for the help.
Looking forward to the full fix.
Thanks.Leave a comment:
-
We found the message in log
[2018-01-24 09:54:27] Espo.ERROR: Could not store sent email (Email Account 57a0cf42b5a8b8c49): cannot login, user or password wrong [] []
Have you fixed the password? Does it work now?Leave a comment:
-
I sue the hosted version so don't have access to change the source files.
I also don't believe the log is exposed through the UI, so again I don't have access.
Don't know if it makes any difference, so FYI the mail server is an Exchange server (again hosted by someone else).
Thanks.Leave a comment:
-
Yes.
Weird. Maybe something has changed on the SMTP server side. Do you have any related error message in data/logs?
Also you can add logging to https://github.com/espocrm/espocrm/b...count.php#L146
$GLOBALS['log']->error('Test mesage');
to make sure the method is invoked. This message should appear in log.Leave a comment:
-
I am only sending from one email address.
When I go into Users > Mat Ludlam (my account) it lists my email address. Is that the place you are referring to?Leave a comment:
-
Make sure that email address you are sending from are specified for your user account. Your user record in espocrm should have this email address under Email field.Leave a comment:
-
Sorry, I could not get that to work.
I am guessing it is something to do with my configuration so I have printed and created 2 PDF files, one of my "Preferences" and the other of my "Personal Email Account". Hopefully you can point me to the correct place.
PDFs are over 14K so cannot up-load here. Links are:Last edited by MatLudlam; 01-24-2018, 09:10 AM.Leave a comment:
-
Hi Mat
If you tranfer you SMTP credentials from Preferences to Personal Email Account and empty them in Preference, I believe it should start to work. But anyway it needs fixing.
Could you let me know whether it helped?Leave a comment:
-
Sent items not being synced
Hi, whenever I send an email from Espo I have it sync to my "Sent Items/From CRM" folder in email.
This used to work but has stopped recently (around the time of the upgrade to V5, but I cannot be 100% sure).
The emails still send ok. the sync folders also work great still. I have used the "Test Connection" and that still reports that everything is fine.
Can you suggest something else to try?
Tags: None
Leave a comment: