I have a problem fetching mails

[dionea]

Hello, I have a problem getting emails.

In two cases, private emails and group emails
The system sends emails excellently
But do not get emails

I checked CRON and everything works excellently

I add here Screenshots
01 Mail Settings group
02 personal email settings
03 CRON job of both

I would be grateful for your help!

Regards
Orit

[michalbialkowski]

Hi, I've got a similar problem:

After updating EspoCRM (4.1.5 -> 4.1.6 (with error at first time, next update OK) -> 4.2.2) Espo no longer getting e-mails.

Account type: group email account
E-mail account: gMail, access via IMAP and SSL, port 993
Source folder: another that INBOX

Connection test: OK

CRON task works fine - when e-mail account is turned off (log OK).
When I set it to active - CRON task stops working (no further entries in the log).

It occurs when the folder contains messages and when is empty.

Deleting CRON task, group email account and creating it again didn't help.

Apache log looks fine.

[yuri]

Hi,

Anything in error log? Not EspoCRM log but apache log.

What is in Administration > Scheduled Jobs > Check Personal Email Accounts > Log ??

[michalbialkowski]

This is what I see in EspoCRM Admin Panel

[yuri]

server error log

[michalbialkowski]

Last position in /var/log/httpd/error_log:

[Wed Aug 17 06:22:58 2016] [error] [client ***.***.***.***] File does not exist: /etc/***/favicon.ico, referer: http://***/phpinfo/

No further entries

[yuri]

1. Please remove Running Job (that you highlighted)
2. Run in terminal php cron.php immediately after step 1.

You will see error message.

[yuri]

Or chache your cron expression in crontab to

>> /path/to/logfile.txt

[michalbialkowski]

No error message after executing (via PUTTY)

php /path/to/espocrm/cron.php

[yuri]

Do you still have the running job? Maybe your max execution time is too little?


Can you disable cron for a while and then repeat the same. There should be an error before that job hangs with Running status. That means that error occurred but could not be catched.

[yuri]

Since cron runs in command line interface errors not recorded in apache log. But they could be recorded in another log defined in php.ini.

[michalbialkowski]

OK, I've got it.

My mistake - Scheluded Job "Check Group e-mail Accounts" status was set to Inactive, that's why error message didn't appeared

PHP Fatal error: Can't use function return value in write context in /PATH/TO/CRM/application/Espo/Core/Mail/Importer.php on line 75

[yuri]

What version of php?

[michalbialkowski]

PHP Version 5.4.45

[yuri]

BTW we will end supporting of php 5.4 in the next major release.