Issue with "Create Receipt" in Purchase Order (only via "Create Receipt" Button)

[Laimonas]

I encountered an issue when trying to create a receipt in the Purchase Order form:

1) I open the Purchase Order ( https://demo.eu.espocrm.com/?l=en_US...d86b6b8e650a9e ) and click the "Create Receipt" button.
2) A Detail small window opens, where I enter the received quantity for both products (no other quantity fields are visible).
3) After clicking "Create", I receive an error message: "Bad request. Received quantity mismatch."
4) However, if I create a "Receipt Order" using the "+" sign in the bottom panel, it works fine.
I’ve attached screenshots

[yuri]

Do you observe the same issue on your instance (not on the demo)? it works fine for me.

It could be just a demo-data issue.

[Nuno Lopes]

Hello,

I also couldn't simulate this error

Nuno Lopes

[souhail]

Assalamo Alaykom,
I encountered the same issue as Laimonas on my own ESPOCRM installation '9.0.4' with version 2.6.7 of the 'Sales Pack' extension.
The error is:
Bad request
Received quantity mismatch.
Is there a solution, please?

[souhail]

Assalamo Alaykom,

I think I have understood where the problem comes from:
When I had set my products to have a batch number or a serial number, I couldn’t receive via the "receipt order" button. I could only do it by clicking the "+" button at the bottom in Receipt Orders.
However, when I set the products to have neither batch nor serial number, the functionality of the button was restored.
I think the best solution would be for the batch and serial numbers to not be mandatory when the receipt is in draft. I believe this could resolve the issue.

[yuri]

The problem happens when entering counts of received items if these items are batch/serial numbered. As on the modal view, there's no the 'Received Inventory' panel (where inventory numbers) are entered it causes mismatch between total counts and per-number counts. This is an expected logic from the backend point of view.

Current workaround. Not to enter received counts in the modal. Enter them later. This is how it was supposed to be used.

> I think the best solution would be for the batch and serial numbers to not be mandatory when the receipt is in draft.

I'm not sure whether we need to break strict requirement to have received counts matching inventory number counts.

I haven't come up with a solution yet.

[yuri]

Maybe we would need to add the panel in the modal.

[yuri]

Added the panel in v2.6.8. Shown only if the received count for inventory numbered items is greater than 0.

[Laimonas]

Thanks, problem solved!