Workflows on related entities

[devespo]

I'm wondering if it's possible to create a workflow like so:

1. When email is sent to a contact within an opportunity, the value of one of the fields in opportunity will be changed.

2. When incoming email is received related to an opportunity, a field in opportunity will be changed.

Basically I want to have a flag in opportunities to say how many times I tried to reach out to that contact before so i can stop contacting them. Every time i contact them and they have not replied still, i would increment an integer. If i get a reply and incoming email is registered with that opportunity, then I will reset the counter to 0.

Can this be done with espo workflows? I was not able to set this up in your demo.

[tanya]

Hello
it is not possible to update parent with workflow. Only with action Run Service Action. https://www.espocrm.com/features/add...-for-workflow/
Or write a logic hook. The are a lot of related topics on the forum