How to make a dropdown menu and/or custom views

[thanassos]

Hi, noob here,
I want to mainly use Espo as a ticket manager but I lack some features.
For example I would like to make some custom views to have directly a link in my dashboard or menu to directly have acces to all the open tickets (and not only mine)
Linked an example of what i look for.
Any other ideas for ticketing are welcome

[tanya]

Hi

Important information is here http://forum.espocrm.com/forum/devel...1-new-dashlets

In Ticket dashlet definition file set "onlyMy" to false

[thanassos]

Thanks for the fast answer !
I really like the dashlet view to display the tickets, is there any way to customise the tickets page to have some properties on different line (just like the dashlet) ?

[tanya]

/client/src/views/record/list.js - the main list view
override recordView list in clientDefs for your entity (https://github.com/espocrm/documenta...ustom-views.md) and set in new file listLayout

Hope it helps, becouse I didn't try to do something like this

[thanassos]

Stupid question is there any way to filter the dashlet by status?
I've created seveal statuses but if I put one (or two) in the primary of the JSON nothings happens. Did I miss something?

Ex:
"searchData": {
"bool": {
"onlyMy": false
},
"primary": "Fermé"
}

[tanya]

I am not sure you have "Fermé" defined filter.

application/Espo/Modules/Crm/SelectManagers/Call.php
application/Espo/Modules/Crm/Resources/metadata/clientDefs/Call.json (bottom)

There you can see how could you define filters.