blank screen after instalation (IIS 10)

[mabo544]

Hello,

I'm new in ESPOCRM.

I had install it on a VM with Windows Server 2019, IIS10, php 7.2 and Maria DB 10.3.

I followed all the instalation instructions, and acomplished all the requirements ok. The installation went ok, but when I click on the "Go to ESPOCRM" button at the last screen, it does not charge.

I took a picture of the problem.

I've been reading acros the forums, but haven´t found something useful yet.

Please, help me.

[Maximus]

Hello,
please check the log files of EspoCRM and your webserver. EspoCRM log file is located in the data/logs directory.

[mabo544]

Hello, thanks for answer.

I couldn't find the EspoCRM log file, in the "data" directory there is no "Logs" folder or file.

IIS10 Logs is as follows:

#Software: Microsoft Internet Information Services 10.0
#Version: 1.0
#Date: 2020-01-24 13:47:23
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2020-01-24 13:47:23 127.0.0.1 GET / - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 - 200 0 0 270
2020-01-24 13:47:23 127.0.0.1 GET /client/lib/purify.min.js _=1579873643494 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 65
2020-01-24 13:47:23 127.0.0.1 GET /client/src/web-socket-manager.js _=1579873643496 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 65
2020-01-24 13:47:23 127.0.0.1 GET /client/src/number.js _=1579873643497 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 65
2020-01-24 13:47:23 127.0.0.1 GET /client/src/view-helper.js _=1579873643495 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 65
2020-01-24 13:47:23 127.0.0.1 GET /client/img/favicon.ico - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 16
2020-01-24 13:47:24 127.0.0.1 GET /client/img/favicon.ico - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 29
2020-01-24 13:47:24 127.0.0.1 GET /client/img/favicon196x196.png - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/79.0.3945.130+Safari/537.36 http://crmkappa.com/ 500 19 183 13

Thanks for the help.

[Maximus]

If there is no logs folder it means that there was no error yet. I think this issue applies to your web server configs (bad mapping to the EspoCRM directory).

[Maximus]

BTW, check please whether your webserver has PHP 7.1.+. EspoCRM 5.7.11 doesn't support PHP lower 7.1.

[mabo544]

Thanks again. The server is mapped to the root folder where I unziped the installer files and folders. The installation process went ok, but when it finish, EspoCRM doesn´t charge. I'll be triying to install it on a different server, maybe a XAMMP.

If you have any other idea that I can apply to IIS server, I'll appreciate any help.

[mabo544]

BTW, check please whether your webserver has PHP 7.1.+. EspoCRM 5.7.11 doesn't support PHP lower 7.1.

The web server has PHP 7.2.19 x64.

[mabo544]

I just finish ESPOCRM installation on XAMPP, followed the same steps than before (on IIS), and it worked fine.

The problem is that I need to make it run on IIS.

Please help.

[Maximus]

Hi,
read this please https://github.com/espocrm/espocrm/issues/1375. Hope you will find a decision or tips.