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{optInLink} - confirmation link empty

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  • {optInLink} - confirmation link empty

    I have used the Web-to-Lead function to create a record
    for a lead. This person now receives a mail as an opt-in. I have added the variable {optInLink} to the mail template, but when the mail is delivered, the link is empty. What is the reason for this?​

  • #2
    Hi Harald,

    Could you please share screenshots of this issue?

    Comment


    • #3
      Hallo lazovic

      Please see the attachments, first the template which is sent and second what arrives.

      Click image for larger version

Name:	Bildschirmfoto 2022-10-31 um 15.47.41.png
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Size:	19.0 KB
ID:	84612Click image for larger version

Name:	Bildschirmfoto 2022-10-31 um 15.45.00.png
Views:	54
Size:	24.7 KB
ID:	84614
      Attached Files

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      • #4
        Harald,

        Please tell me which version of EspoCRM are you using?

        Are there any customizations that could affect how Web-to-Lead works?

        Could you also attach your instance logs (located in [your_instance_directory]/data/logs directory)?

        Comment


        • #5
          Hallo lazovic

          as requested Logfiles.zip

          Version 7.2.6

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